Challenge
A high-growth SaaS company had secured Series B funding but faced critical scaling challenges. Their technology platform couldn’t handle increasing customer volumes, operational processes were breaking under growth pressure, and customer churn was rising. The company needed to transform its operations to support 5x growth while preparing for Series C funding within 18 months.
Approach
- Designed scalable operating model aligned to growth trajectory
- Implemented technology architecture overhaul with microservices approach
- Established customer success function with proactive engagement model
- Deployed agile delivery methodology across product development
- Created data-driven decision framework with real-time operational metrics
Guaranteed Outcomes
- Technology platform capable of supporting 5x user growth
- 20% reduction in customer churn within 6 months
- 30% improvement in product delivery velocity
- Operational readiness for Series C funding within 18 months
Results Delivered
- Platform successfully scaled to support 7x user growth
- 25% reduction in customer churn within 5 months
- 42% improvement in product delivery velocity
- Series C funding secured at 2.8x valuation increase
- £35M increase in company valuation
“Shaun didn’t just advise—he became our interim COO and delivered transformative results. His outcome-based fee structure aligned perfectly with our startup mentality: deliver value or don’t get paid. He delivered beyond our expectations.” — Founder/CEO, Enterprise SaaS Platform